Web Hosting Reviews
by web professionals

I would never recommend iPowerWeb to anyone. In fact my experience was so poor with them that I told them if they did not reply to my multiple emails that I would do what I'm doing now and post my issues with them everyplace I can possibly find. I'm now on a mission to inform people of what they are getting into with this joke of a company. Currently, we have pulled our site from their server and are hosting our site elsewhere. We now only have our email with iPowerWeb... which will also change very soon. Seriously look at all reviews before venturing into this abyss. When reading other reviews from other sites, take notice that quite a few of them are hosted on iPowerWeb. Makes you think huh? Well, I'm here to share my absolute disgust with this service. As a customer my company was insulted and ignored. Yes, they do have a semi-pretty interface but that's a far as it goes. Let me share with you what I went through and the nice information provided to me from their reps. We frequently have our site down as they have issues with their server. Now, this can be forgiven in most cases but this wasn't the only issue we encountered. No, instead the account quite consistently would revert to having 0MB available after purchasing 500MB space. This would usually happen after our site would be down. Now, let me prepare you for what you may go through if this happens to you as this was the standard procedure for us. If your site is down you will call and be on hold for 10-15 minutes. Unfortunately you will most likely get hung up on like we usually were, then forced to call back and be placed on hold for another 20-30 minutes. You can tell that quite a few more people have noticed their site is down. But wait there's more... It slices, it dices it drops your site in seconds. No more pesky people trying to look at your site because it's not there!!! *ahem* So, you finally get through to support, CONGRATULATIONS!!!! And what's behind curtain number 1? Why, it's a completely unhelpful rep that could care less what your problem is or when it will get fixed... Bob. Okay, you've now got a rep, unless it's one of the very few that we've come across; they are not really going to help or let you know what’s going on. Instead they will give you a cryptic ETA as to when it may be resolved. My personal favorite was, “It may be up sometime tomorrow.” Ummm. "It may be up"... Hmph well, serves me right for expecting some form of service right? You can't hear me right now but I'm banging my head on my desk. The real kicker to this was when I was told by a rep (whom I assume was telling the truth), that the reason that our account is at 0 when we have paid for the space is.... you ready? Okay, so, when a customer on the same server requests more space, the server then re-allocates said space providing them with the space that you have already paid for leaving you with nothing. At this point I'm guessing your reaction was something like, "What?!?!" Yeah, this is no joke, they were dead serious. After our less than adequate experience with iPowerWeb I decided to email them regarding these issues and our concerns regarding them. After emailing them I almost immediately received an automatic email stating that we would be hearing from them within 24 hours. YES! Finally, something is going to be done. Well that was premature now wasn't it? No, instead 3 days later I still have no email so I write back again only this time sending to the sales email as well, in hopes of hearing from somebody. This time I was quite annoyed and stated that unless I hear from them within the next business day that I would do exactly what I'm doing now and that is as I said, making our experience known. In case you haven't guessed. Yeah, they didn't get back to me within that business day. Oh, they did get back to me though. Eleven days after the initial email was sent I received a semi-generic email that did not address any of the issues I had brought up but instead said: "If I could ask you to elaborate on your issues, I will be happy to assist you in any way that I can. Please respond with specific details including your domain name, and/or a reference number, as well as any other helpful information including exact error messages and how they can be duplicated (if applicable), usernames/passwords, etc... and I will work to resolve all matters as quickly as possible." I honestly had to laugh at this as all of my concerns were expressed quite clearly in my email as to what was happening and I was asking for an explanation. I was giving them the chance to rectify the issues and basically assure me that they were going to work towards solving the issues so we would get the service we were paying for. I shudder to think that we may have been getting exactly that. In which case, I pity all who unknowingly choose to go with iPowerWeb's service. So, enough of my rant, I thought that some of you may actually find this information valuable to your decision as to if you want to go with them or not. Who knows, this may have been an incident solely contained to each of the businesses that share this office and use iPowerWeb. Unfortunately, as it IS happening to multiple businesses that I know of, I am willing to bet this isn't the case. If you decide to go with iPowerWeb, you may very well be a masochist. In which case, I hope you enjoy!
Anthony Hall

This company has been a nightmare!!!! If you ever have to call customer service the wait is always over 20 minutes. I transferred several domain names that I owned for years with them. One day I start checking the whois on these domains and they were no longer registered to me. I was showing a current account for each one with a passcode. They took the money off of my credit card for all the registration fees. They told me that the names were not renewed because I did not give them a confirmation. I did call them for the cofirmation.I even had the day and the time and who I spoke to. Their reply was "we do not keep a record of phone calls" I bought some of these names in the mid 90's and they have some value. I called the current owner of one of them and offered $5000.00 for it and he said " I will think about it" So yesterday another domain name I own was to expire. I do a whois search on it today and it is expired. I repeatidly contacted them last week for renewal. They told me it was done not to worry about it. I checked my credit card. It was charged. I called them this evening and after a half an hour wait. I got someone from their registration dept. He told me there was some kind of mix up and that the registration will show up renewed in an hour. Well it is 3 hours right now and it is still showing up expired. THIS COMPANY IS A JOKE. If anyone else had these same problems and if thinking about a lawsuit please let me know.
joe lawson

I already regret using this hosting provider. The only response from this company after applying for hosting was from their billing department to confirm payment and being told my account would be created between 6 and 24 hours, I figured this was to cover themselves for whatever reason but it's true, after 24 hours, 1 email and 1 phone call (2 hour wait time) I am still waiting to get my account information. 4 stars? No way, InMotion hosting is another provider I use and their customer service runs circles around iPowerWeb. Perhaps they get better after 24 hrs but first impressions stick.
Paul Archambault

Great package. Up time has been good. No complaints. I have an e-commerce site with them.
anonymous

I hosted with these guys under the 30 day guarantee. During that time, the few times I accessed my site, which is going to be a retail e-commcerce site with a shopping cart, I experienced numerous occasions where I could not access the site or access was slow. For that reason, I have requested a refund. My gripe is with response time and up-time. I found the support to be adequate for an experienced user. Although, unless you are very well versed in CGI, don't even attempt to use the Agora shopping cart. It is very cumbersome to put together.
anonymous

I did hours of research before deciding to use iPowerWeb for my small business site. I've had nothing but good experiences with them. The e-mail feature alone would cost up to $30 a year at other sites. Most importantly, the online faq's and the live Customer Service has been exceptional. Highly recommended.
anonymous

This host has a very fast server and is up 99% of the time, the web package is exlent for the price. I would buy again!
anonymous